Learn about Rakuten Payment, Inc.’s sustainability efforts, including our basic policy and our initiatives for the environment and society.
Rakuten Payment, Inc. operates based on the basic policy set by the Rakuten Group.
Rakuten Group aims for a sustainable future for everyone through our values, talented employees, and innovative services that address global challenges. For us, a sustainable future means advancing business activities that meet the expectations of all Rakuten stakeholders and empowering society over the long term.
See Rakuten Group’s Basic PolicyAn introduction to our sustainability initiatives.
Rakuten Group aims for a sustainable future for everyone through our values, talented employees, and innovative services that tackle global challenges. At Rakuten Payment, Inc., we have been quick to achieve this commitment: 100% of the electricity used in business operations related to services such as smartphone payments and e-money comes from renewable energy.
We actively use web conferencing and display meeting materials on screen to promote paperless practices and reduce paper use. We also adopt casual office attire to help cut electricity use in summer and winter.
Through regular goal-setting and evaluations, robust training programs, and mutual feedback via 1-on-1 meetings, we strive to be a Learning Organization.
Rakuten Group has systems that fairly recognize abilities and performance and promotes employee diversity—the engine of innovation—by offering HR programs that support diverse work styles, including shortened and shift work, and various leaves for caregiving and childcare. We also optimize working hours through regular manager training and attendance systems.
We place diversity at the core of our strategy, valuing a workplace where people with different identities, perspectives, and talents come together to continuously create innovative services.
We have obtained ISMS certification to protect customers’ personal information from various threats and manage it safely.
We implement measures to prevent unauthorized use and provide compensation programs for unrecognized charges so customers can use our services with confidence. We work daily to improve convenience and security, and the Rakuten Pay app has been selected as the No.1 cashless payment service people want to keep using.
Source: 2023 JCSI (Japanese Customer Satisfaction Index) survey, QR code payment sector (6 companies), Loyalty index
We regard anti-money laundering and counter-terrorist financing as a key priority. We implement various measures to ensure our products and services are not used for financial crimes and carry out awareness activities to prevent harm to customers.
About Our Social Contribution InitiativesIn 2023, classes for children aged 6–8 covered the basics of “What is cashless?”, simple quizzes about everyday cashless payments, and a hands-on shopping experience at a convenience store. We addressed not only benefits but also drawbacks and used original data to help improve children’s financial literacy.
About Cashless Class
Rakuten Group operates the online donation platform Rakuten Clutch Fund, where you can donate using services such as Rakuten Card and Rakuten Points, delivering your support to domestic and international disaster relief and humanitarian aid.
Emergency Support Donations for the Humanitarian Crisis in Ukraine
Charity T-Shirt Donations for Ukraine Support
Donations for Tonga Large-Scale Volcanic Eruption Relief
As a member of the Rakuten Group, we support athletes’ challenges and artists’ cultural activities as an official sponsor and partner.
Vissel Kobe
Rakuten Card is the official top sponsor of Vissel Kobe.
Tohoku Rakuten Golden Eagles
We host title-sponsored games for Rakuten Card Customer Appreciation Day.
GirlsAward
At the Rakuten Card Lounge, we offer free light meals and exclusive offers, including talk shows by popular models.
Tokyo Philharmonic Orchestra
For the December Ninth Symphony concert, we offer special benefits exclusively for Rakuten Card holders.
Rakuten Payment tackle challenges to fully digitize transaction to realize society where everyone can enjoy equal values.
ONE ID and ONE point connects online and offline seamlessly. High quality point reard program enrich everyone's life and society.
Rakuten Payment continues to improve convenient services day by day. We showcase most recent achievements so far.