Work Style - Rakuten Payment, Inc.

Work at Rakuten Payment

The Rakuten Group welcomes self-motivated and talented employees from all over the world who constantly challenge themselves without being satisfied with the status quo. We also value our employees and promote creative ideas and an environment where each individual can work in their own unique way.

Promoting Diversity

At the Rakuten Group, we believe that diversity is the driving force behind innovation, and we have made promoting diversity one of our top corporate strategies. Talented individuals with unique and diverse cultural backgrounds and values come together and work as “ONE Team” every day to empower the world. Our in-house cafeteria offers vegetarian and Halal-friendly menus. We also actively support work-life balance for childcare, employ people with disabilities, and promote their success. We also advance company-wide awareness activities in collaboration with LGBTQ+ individuals and allies within the company. Everyone can work while maximizing their individuality. This is the diversity we aim for.

Nationalities

Over 100

Nationality Ratio

Foreigners
21.4%

Japanese
78.6%

Gender Ratio

Female
40.4%

Male
59.5%

Age Ratio

Under 30
37.6%

30-50
59.2%

Over 50
3.1%

Improving Employee Mental and Physical Health

Fostering a safe and healthy workplace environment not only protects employees but also increases job satisfaction and leads to the acquisition and retention of excellent talent.
Under the Rakuten Group Health Declaration “Well-being First,” Rakuten is committed to creating a safe workplace and promoting the mental and physical health of its employees, and will continue to contribute to the well-being of its employees and the community.

Mechanisms for Promoting Self-Initiated Career Development

At the Rakuten Group, we offer various training programs that support autonomous skill development so that each employee can “empower people and society through innovation,” which is the mission of the Rakuten Group.
In our evaluation system, we provide an environment where employees receive fair evaluations for their actions and achievements, and can advance their careers.

Feedback through 1-on-1 Meetings

To “create winning talent and winning teams,” 1-on-1 meetings were introduced to the Rakuten Group in 2017. At Rakuten Payment, 1-on-1s are flexibly conducted between managers and mentors, and members, as well as across organizations. Now, 1-on-1s have become one of the emblematic cultures of the Rakuten Group, proving useful in various situations such as alleviating anxiety immediately after changing jobs, building trust, achieving goals, feeling secure in company life, and improving operations. We aim to create an environment that maximizes employee performance by valuing deep communication that cannot be supplemented by chat or written documents.

Corporate Topics

Competency Development Created by “1-on-1 Meetings”

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Englishnization for Successful Business at a Global Level

Englishnization (making English the official internal language) was started with the aim of facilitating smooth information sharing among group employees both in Japan and overseas, quickly grasping the latest global information, and bringing together excellent talent from around the world to create a unified and competitive organization. This initiative has been effective not only in deepening discussions within the company as the workforce becomes more multinational, but also in strengthening exchanges with top engineers and business people outside the company, becoming a major success story for the Rakuten Group in its pursuit of becoming a true global company.
Currently, as a further initiative, we are strengthening the development of global leaders by conducting speaking training and diversity training.